Privacy Policy

MyCartly Hosting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Register for an account – Name, email address, phone number, billing address
• Purchase hosting services – Payment information (processed securely by Paystack/Flutterwave)
• Contact support – Email content, chat logs, ticket history
• Use our services – IP addresses, server logs, website files, database content
• Subscribe to newsletters – Email address and preferences

Automatically Collected Information

• Log Data – IP address, browser type, pages visited, time and date
• Device Information – Operating system, device type
• Cookies & Tracking – We use cookies to remember preferences and analyze site traffic

2. How We Use Your Information

We use the information we collect to:

• ✅ Provide, operate, and maintain our hosting services
• ✅ Process your transactions and send order confirmations
• ✅ Respond to your comments, questions, and support requests
• ✅ Send you technical notices, updates, security alerts
• ✅ Monitor and analyze usage patterns to improve our services
• ✅ Detect, prevent, and address technical or security issues
• ✅ Comply with legal obligations

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal information under the following legal bases:

• Performance of a contract – To provide hosting services you requested
• Legitimate interests – To improve our services and prevent fraud
• Consent – For marketing communications (you can opt out anytime)
• Legal obligation – To comply with applicable laws

4. Data Sharing & Disclosure

We may share your information in the following situations:

• Service Providers – Payment processors (Paystack, Flutterwave), domain registrars, email services
• Legal Requirements – If required by law or to respond to legal process
• Business Transfers – In connection with a merger, sale, or acquisition (you will be notified)
• With Your Consent – For any other purpose with your explicit permission

Third-Party Services

We use the following third-party services that may collect information:

• Paystack / Flutterwave – Payment processing (see their privacy policies)
• Google Analytics – Website analytics (anonymized data)
• HestiaCP – Hosting control panel (logs stored on our servers)

5. Data Security

We implement industry-standard security measures to protect your information:

• ✅ SSL/TLS encryption for all data transmission
• ✅ Encrypted database storage for sensitive information
• ✅ Regular security audits and updates
• ✅ Restricted access to personal data (need-to-know basis)
• ✅ Daily automated backups (stored securely)

⚠️ Important: While we strive to protect your data, no method of transmission over the Internet is 100% secure. You use our services at your own risk.

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide our services
• Required to comply with legal obligations (tax, accounting, fraud prevention)
• To resolve disputes or enforce agreements

Typically, we retain customer data for up to 90 days after account termination, after which it is permanently deleted.

7. Your Rights (GDPR, CCPA, NDPR)

Depending on your location, you may have the following rights regarding your personal information:

• Access – Request a copy of your data
• Correction – Correct inaccurate information
• Deletion – Request deletion of your data ("right to be forgotten")
• Restriction – Limit how we use your data
• Portability – Receive your data in a structured format
• Objection – Object to certain processing (e.g., marketing)
• Withdraw Consent – Opt out of marketing communications

To exercise any of these rights, contact us at privacy@mycartlyhosting.com. We will respond within 30 days.

8. Cookies & Tracking

We use cookies and similar tracking technologies to:

• 🍪 Remember your login session
• 🍪 Store your preferences (language, currency)
• 🍪 Analyze website traffic (Google Analytics)
• 🍪 Improve our website performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Cookie Types We Use:

• Essential Cookies: Required for login and checkout
• Preference Cookies: Remember your settings
• Analytics Cookies: Anonymous usage data (Google Analytics)
• Marketing Cookies: Used only with your consent

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including Nigeria and Germany (where our servers are located). We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

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This Privacy Policy is compliant with:
🇳🇬 Nigeria Data Protection Regulation (NDPR) 2019
🇪🇺 EU General Data Protection Regulation (GDPR)
🇺🇸 California Consumer Privacy Act (CCPA)